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Frequently Asked Questions
What can I do if the quality of print didn’t fulfill my expectations?admin
It is very important for us to make sure that each of our clients is satisfied with our work. We print the best quality products at low prices and with short turnarounds, however if our product doesn’t satisfy you please contact us directly or by filling in the contact form.
Please note that obvious defects must be reported within a period of two weeks from receipt of goods..
Is it possible to cancel my order?admin
At All American Printing we guarantee top quality print with short turnarounds. The moment you submit your artwork & approve it, the files are sent in to preflight and placed on to plating, where the printing process begins. This is why the placed orders cannot be cancelled and the sales are final.
I can’t find the product I’d like to order on your page.admin
If you can’t find the product you would like to order, fill in our Get a custom quote form with the details of your project or call us and talk to one of our professional print staff. We will get back to you with a quote for your custom order within 48 hours. We offer custom folding, die cut’s, and much more.
Where are your printing shops located?admin
We are at: Charleston Blvd & Valley View Blvd | 3900 W. Charleston Blvd., Ste 130, Las Vegas, NV 89102
What are your working hours?admin
We are open Monday through Friday between 9am and 5pm. Outside our working hours you may always fill in our /contact/ form and we will come back to you the next business day.
Can I submit front & back artwork in one file?admin
No. Please make sure that you send front and back artwork in separate files. Each side is printed separately in our process so not separating files can cause delays.
What resolution should my files be for printing?admin
When printing, 300 PPI is the best print resolution for digital printers. The design of a file with a resolution below 300 PPI will result in blurring and pixelization. On the other hand, you should not design with a resolution higher than 300 PPI. As far as the eye can see, there will be no difference in print quality. It will also make your file much larger (increase file upload/transfer time).
We always recommend 300 PPI drawings to print, but we also know that sometimes you do not have the ability to edit your drawings. If you cannot print your files with a resolution of 300 PPI, you will have to take some measures to ensure that a lower resolution works for you.
We recommend that you set the resolution in your graphics editor (i.e. Photoshop) to 300 PPI before you start drawing your file. Increasing the resolution after the start will still result in blurring/pixelation.
How are my artworks checked?admin
All the work is checked by our team before printing. If we have any problems with the files, we will contact you and advise you how to change the format. Please note that conversion of both color and size mode will be done automatically without prior information.
During the analysis of the illustrations, we check– if the files are presented in one of the accepted formats (PDF, JPG, TIFF, EPS or PS). – if the number of pages is correct – if the file supplied is greyscale (only if you have ordered a color print) – if the file is the right size (otherwise we will scale your work to the desired size, however, this may result in a reduction in resolution. No additional bleeding will be added to the process either). – if the drill lines have been specified – if the appropriate fonts have been incorporated into the file.
What File Formats Can I Submit?admin
You can upload your files in the following formats:
JPG, PDF,EPS, TIFF
Do My Files need to be print-ready?admin
Yes – all the accepted files must be print-ready. If you are looking of more information about how to prepare your files and for templates check out our Product's template tab.
We also provide design service!
What is the best color mode for the artwork?admin
It’s best to prepare your files in the CMYK color mode, otherwise we automatically convert it from the RGB mode which may result in color shift. To ensure you are fully satisfied with the print it’s recommended to send in the CMYK color mode files.